Shipping policy
Most of our range is made to order. Our standard lead time is 10–12 weeks for most items and orders, and we handle the logistics from the factory to your site.
Standard lead times
For most items and orders in our range, allow 10–12 weeks from the time your order is confirmed to delivery.
We confirm the lead time for your order in your quote and keep you updated along the way.
Why 10–12 weeks
Most of our equipment is built for your order rather than pulled off a warehouse shelf. That is what lets us offer the range, finishes and customisation we do.
The lead time covers:
- Production of your order at our international factory
- International freight to Australia
- Customs clearance
- Delivery to your site
Production schedules, freight and customs can move. If anything changes on your order, we will tell you.
Need it sooner?
Sometimes we can source in-stock equipment from outside our standard range. This is case by case and depends on what you need and what is available at the time.
If you are working to a deadline, tell us when you enquire and we will let you know what is possible.
We handle the logistics
You do not need to organise freight, deal with customs or chase couriers. We manage it from the factory to your site, and you have one point of contact the whole way through.
- Freight and customs handled by us
- Delivery booked with you in advance
- Updates as your order moves
Delivery and installation
We deliver Australia-wide. Once your order arrives, we book a delivery date with you.
For fit-outs, delivery and installation are scheduled together so your equipment arrives ready to go in.
What we need from you
To keep delivery day simple, let us know about:
- Site access, including stairs, lifts and loading areas
- Any delivery time restrictions at your site
- Who will be on site to receive the order
Delivery costs
Delivery is quoted with your order, based on what you are ordering and where it is going.
Custom orders
Our custom and made-to-order items have a minimum order requirement. Please get in touch with our team for a custom quote at info@premierfitnesssupply.com.au.
Cancellations
Our equipment is made to order. Once your order is confirmed we commit to production, supplier and freight costs on your behalf, so cancellations are tightly limited.
- Within 24 hours of placing your order: you can cancel by telling us in writing, and we will refund what you have paid.
- After 24 hours and before production starts: cancellation is at our discretion. If we agree to it, any costs we have already incurred on your order are deducted from your refund.
- Once production has started: made-to-order equipment cannot be cancelled or changed for change of mind. If you withdraw from your order at this stage, we retain a cancellation fee of 25% of the order value. On orders placed with a 50% deposit, that is half of your deposit. On orders paid in full, the remainder is refunded. The fee covers the production, supplier and freight costs already committed to your order.
All cancellation requests must be made in writing to info@premierfitnesssupply.com.au.
This policy applies to change of mind. It does not limit your rights under the Australian Consumer Law, including your right to a refund if we are unable to supply your order.
Questions
Email info@premierfitnesssupply.com.au or contact us and we will help.