WARRANTY & RETURNS

This page covers our warranty, faulty or damaged items, returns, change of mind and cancellations. Please read it before you order.

Warranty

As a part of our commitment to customer service, our team will assist you with any troublesome equipment that you may have purchased from us.

Commercial warranty

3-year warranty on all commercial machines and benches. This includes any item from the AltraBody HS™ Series, AltraBody Triumph™ Series, AltraBody Elite™ Series, AltraBody Bold Series, squat racks, rigs, all pin and plate-loaded machines.

1-year warranty on all other items. This includes weights, barbells, accessories and cable attachments, medicine balls, and anything else supplied by Premier Fitness Supply.

General-use warranty

1-year warranty on items that are purchased for non-commercial use, i.e. home and personal use.

Warranty conditions

• The warranty period begins from the date of purchase.
• A tax invoice as proof of purchase is required for all warranty claims.
• Warranty varies from product to product.
• Warranty excludes malfunction caused by misuse, abuse, negligence, accident, incorrect assembly or alteration by any person.
• Warranty excludes cosmetic issues such as general wear and tear, including surface scratches and marks that do not affect the functionality of the product.
• Warranty is void on items that have been discontinued by PFS.
• The general-use warranty covers home and personal use only and is void if the product is used commercially. Products purchased for commercial use are covered by the commercial warranty.
• Costs to transport the product to and from the service centre are borne by the customer. On-site warranty repairs incur a call-out fee.
• Within the warranty period we will repair the item or replace parts with the same or an equivalent part.
• The Premier Fitness Supply warranty is non-transferable.

How to make a warranty claim

Email info@premierfitnesssupply.com.au with your tax invoice, a description of the issue and clear photos. We may ask you to return a part as proof of the issue, however in most cases clear photographs will suffice.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of our warranty are in addition to other rights and remedies you may have under the Australian Consumer Law. This warranty is given by Premier Fitness Supply, 32-34 Station Street, Bayswater VIC 3153. Phone 0402 599 954. Email info@premierfitnesssupply.com.au. You can confirm your consumer rights at consumer.gov.au.

Faulty or damaged items

Check your order when it arrives. If anything is damaged, missing or not working, email us within 7 days of delivery with photos and your invoice so we can sort it out quickly. If an installation was carried out by Premier Fitness Supply and something is not right, tell us in the same way.

If an item is faulty we will repair it, replace it or refund it, in line with our warranty and the Australian Consumer Law. Depending on where you are, we may send replacement parts or arrange a qualified repair agent.

We must issue a returns authorisation number before anything is sent back. Items sent back without one will not be accepted.

If we collect an item and find that it is not faulty, we will send it back and pass on all collection and delivery charges to you.

No restocking fee applies to faulty items.

Change of mind

We do not offer refunds, returns or exchanges if you change your mind.

Please choose carefully. Check the specifications, dimensions, colours, quantities and your site measurements before you confirm your order. Ordering the wrong item, changing your layout or plans, finding it elsewhere or no longer needing it are all change of mind.

Made-to-order and custom items

Made-to-order and custom items cannot be returned, exchanged or refunded for change of mind. They are built for your order and cannot be resold. Cancelling an order is covered under Cancellations below.

Returns at our discretion

Returning an item for change of mind is not a right. In the rare case we agree to accept a return, all of the following apply:

• You request the return in writing within 7 days of delivery, and we approve it in writing before anything is sent back.
• The item is unused, unassembled and uninstalled, in its original unopened packaging and in resaleable condition.
• You are the original buyer and can provide your tax invoice.
• You arrange and pay for return freight, and the item is your responsibility until we receive it.
• A 35% restocking fee is deducted from your refund.
• Delivery, installation and payment processing costs are not refunded.

Refunds are processed only after we have received and inspected the item. Items that arrive used, assembled, damaged, incomplete or without their original packaging will be refused and returned to you at your cost.

Cancellations

Our equipment is made to order. Once your order is confirmed we commit to production, supplier and freight costs on your behalf, so cancellations are tightly limited.

• Within 24 hours of placing your order: you can cancel by telling us in writing, and we will refund what you have paid.
• After 24 hours and before production starts: cancellation is at our discretion. If we agree to it, any costs we have already incurred on your order are deducted from your refund.
• Once production has started: made-to-order equipment cannot be cancelled or changed for change of mind. If you withdraw from your order at this stage, we retain a cancellation fee of 25% of the order value. On orders placed with a 50% deposit, that is half of your deposit. On orders paid in full, the remainder is refunded. The fee covers the production, supplier and freight costs already committed to your order.

All cancellation requests must be made in writing to info@premierfitnesssupply.com.au.

This policy applies to change of mind. It does not limit your rights under the Australian Consumer Law, including your right to a refund if we are unable to supply your order.

Questions

Email info@premierfitnesssupply.com.au or contact us and we will help.