WARRANTY & RETURNS

Warranty

As a part of our commitment to customer service, our team will assist you with any troublesome equipment that you may have purchased from us.

  • Warranty period begins from the date of purchase.
  • Warranty excludes malfunction caused by misuse, abuse, negligence, accident, incorrect assembly or alteration by any person.
  • Warranty excludes cosmetic alterations such as general wear and tear including surface scratches and marks that do not affect the functionality of the product.
  • Warranty varies from product to product.
  • Warranty is void on items that have been discontinued by PFS
  • A tax invoice as proof of purchase is required for all warranty claims.
  • Costs to transport the product to and from the service centre will be borne by the customer.
  • On-site warranty repairs will incur a call-out fee.
  • This warranty extends to consumer use only and is void if products are used for commercial purposes unless the product purchased is for commercial use, in that case, it will have a different warranty.
  • Faults as a result of installation by Premier Fitness Supply must be reported within 7 days of purchase date. please contact us via email
  • Premier Fitness Supply limited warranty is non-transferable.
  • We will fix, replace parts of similar or equivalent products within the warranty period.

Commercial warranty:

We offer 3-year warranty on all commercial machines and benches. This includes any item from the AltraBody HS™ Series, AltraBody Triumph™ Series, AltraBody Elite™ Series, AltraBody Bold Series, squat racks, rigs, all pin and plate-loaded machines.

General-use warranty:

We offer 1-year warranty on items that are purchased for non-commercial use i.e. home and personal use. 

In order for us to assist you, we ask that you retain your invoice for proof of purchase.

We may also request that you return a part to the warehouse as proof of the issue, however, in most cases, clear photographs of the damaged part will suffice.

To lodge a warranty claim, please send us an email to info@premierfitnesssupply.com.au and we'll get back to you as soon as.

Returns:

All products returned must be lodged and reported in writing within 7 days of purchase date. The item must be in the original shipping carton in the same condition as it was originally delivered or shipped.

Only the original buyer may request for a return of products.

Defective items must be reported within 7 days of purchase. Defective items may be exchanged for the same item only. Upon receipt of returned parts, PFS shall inspect the parts to determine their exact condition

Custom-made items cannot be returned.

There is no return for any parts that have been used, modified, painted, or installed. All returned products are subject to a 30% restocking fee, and shipping and handling fees are not refundable.

We want you to be totally satisfied with our products and services. There may be times when you will need to return a product purchased from us. Our Returns Policy is designed to assist you with your return and make it as easy as possible. The benefits given by our Returns Policy are in addition to other rights and remedies you may have as a consumer under the Australian Consumer Law (ACL).

Please visit the Australian Consumer Law website http://consumerlaw.gov.au to confirm your consumer rights.

Faulty Products:

Faulty Products must be reported within 7 days of receiving the item.

If your product is received and found to be damaged, we will either have the item replaced with a new one, or have the damaged parts shipped out for replacement by the customer or arrange for a qualified repair agent to have it fixed. Depending on the area you are located, this may not be possible as repair agents are situated in limited metropolitan areas only.

Important: If we have the product collected and find that it is not faulty, we will have the product sent back and pass on all collection and delivery charges to the customer. To qualify for our Faulty Products Policy, you must inform us of the exact damage within 7 days of receiving the damaged goods. We will have to provide a returns authorisation number before any action can be taken.

Change Of Mind:

We are not required to provide a refund or replacement if you change your mind.

However, if an order is to be cancelled due to change of mind prior dispatch (include Pre Order sales), there is a credit card refund surcharge fee. The fee is approximately 1.5% -3% for the value of the order. If payment made with After-pay and Zip Money it will be a 6% for the value of the order. 

Please note, once an order is placed, it cannot be cancelled or altered. To provide you with the best possible service, your order will be processed moments after it is placed through our automated warehouse dispatch system.

This automated system does not allow any changes to the order once processed by customer.

Once payment is confirmed, your order will leave our warehouse within 1-3 business days. You will receive an email notification from us when your order leaves the warehouse.

** Please note that Saturday, Sunday and public holidays are not considered as business days.

If Premier Fitness Supply agrees to a change of mind once you have received the goods, and the item has not been used or installed within 7 days of receiving and is in original shipping carton, you are welcome to return the item, return shipping shall be covered by the customer. There will be an up-to 30% - 40% restocking once the item is return and inspected. If any damage is found then the restocking fee may increase to a maximum of 50%. If the product is open partly/completely you will be required to securely repack and ship back to PFS. You will receive a refund less the shipping cost to you.

You will be notified of this restocking fee once the inspection has been completed.

In either case, shipping and handling fees are not refundable.

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