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Our custom/made-to-order items require a minimum order amount of $2999. Please get in touch with our team for a custom quote at info@premierfitnesssupply.com.au.
Custom/made-to-order items are manufactured and shipped from our international factory with a turnaround time of 10-12 weeks.
The Important info for delivery/re-delivery, large items, and buyer responsibilities listed below on this page applies to custom-made items shipping.
Note: Shipping rates vary for regional Victorian addresses*. If your delivery address is located within the following postcodes, please select the Regional Victoria option at checkout**:
*3139, 3211 to 3334, 3340 to 3424, 3430 to 3649, 3658 to 3749, 3753, 3756, 3758, 3762, 3764, 3778 to 3781, 3783, 3797, 3799, 3810 to 3909, 3921 to 3925, 3945 to 3974, 3979, 3981 to 3996. (excludes Melbourne metropolitan area).
**If you have selected the 'Melbourne metropolitan' shipping option, and your address provided is located within the Regional VIC postcodes listed above, we will send you an electronic invoice for the outstanding amount for shipping to your regional address. We cannot ship your order until the invoice has been paid.
Click & Collect available from our Melbourne location by appointment only. Please contact us via email on info@premierfitnesssupply.com.au to organize your pick up.
Orders are usually ready for collection within 24 hours (during business hours).
Note: if you order contains large items over 50kg, please bring a friend to help you carry the load. Please also bring a vehicle that has the capacity to fit the items in your order. We recommend hiring a van, truck, or trailer.
When selecting custom the 'Custom shipping invoice' option at checkout, our team will manually research and find the most cost-effective shipping rate for your order. In most cases, the custom shipping rate may cost lower than our standard rates offered at checkout.
An electronic invoice will be emailed to you to lock in the shipping rate. Once the custom shipping invoice has been paid, your order will be confirmed and fulfilled within 24 hours of payment recieved.
You are also welcome to organize your own shipping at your own cost. Once you've placed your order, we'll be in touch to provide you with our collection address, total weight, dimensions and number of packages of your order.
You will then need to inform us about your collection date and company so our team can have your order ready for collection (during business hours). Orders are usually ready for collection within 24 hours.
Shipping rates are calculated based on the total weight of your order and added at checkout.
Note: Shipping rates vary for regional Victorian addresses*. If your delivery address is located within the following post codes, please select the Regional Victoria option at checkout**:
*3139, 3211 to 3334, 3340 to 3424, 3430 to 3649, 3658 to 3749, 3753, 3756, 3758, 3762, 3764, 3778 to 3781, 3783, 3797, 3799, 3810 to 3909, 3921 to 3925, 3945 to 3974, 3979, 3981 to 3996. (excludes Melbourne metropolitan area).
**If you have selected the 'Melbourne metropolitan' shipping option, and your address provided is located within the Regional VIC postcodes listed above, we will send you an electronic invoice for the outstanding amount for shipping to your regional address. We cannot ship your order until the invoice has been paid.
We will provide you with a tracking number once your order has been fulfilled.
We endeavour to dispatch all orders within 1 business day. Transit times can take between 1-5 business days depending on your location.
The following information applies to both Custom-Made Orders & In-Stock orders;
Important info for Delivery & Re-Delivery:
Large Items
It is your responsibility to advise us:
If you have decided to cancel your order, you must do so in writing within 24hrs after placing your order. Orders cancelled after they have been processed and shipped will incur all shipping cost.